For readers. This Website is exclusive for eBooks or digital copies of the actual books.

Q. What are the devices supported to be able to read the eBooks?
A. For iPad Mini, iPad, iTouch and iPhone, requires iOS 8.2 or better versions. 
    For Android users, the supported OS versions are: Jelly Bean 4.3, KitKat 4.4 and Lolippop version
    Apple user download the app reader here. Android user download the app reader here.

Q. Do I need to create an account? What if I'm a previous customer of your old Website do I need to create a new account?
A. Yes, you need to create new account. For old customers of our old Website, please use your "Registered email address from our old website" for verification purposes.

Q. What are the payment methods available to purchase eBooks?
A. For a complete list of payment methods and how each payment method works (visit this page):

Q. How do I purchase an eBook?
A. 1. Login your account.
    2. Add the desired eBook title to your cart.
    3. Click the "Cart" button located at the top of the page.
    4. On your "Shopping Cart," you may review the list of your order/s. To remove a specific     eBook title, click "Remove button."
    5. Pay your order using Paypal or Store Credits.

Q. What is eLoad? How do I add eLoad in my account?
A. eLoad is a store credits you have use for purchasing an eBook. You can add store credits to your account by sending us money. Once we have verified the payment, we will add the total amount of your payment into your account.

Q. How long does it take for my payment to be verified?
A. Payment verification is within 1-2 working days excluding holidays. This means payment made during weekend will be processed Monday morning. This payment verification applies to Bank to Bank transactions, Remittances, Globe Gcash and SMART Money. To track fast your payment verification, notify us by sending email to ebookstore@phr.com.ph (Note: Please always keep the receipt for verification purposes.)

Q. How long does it take to process my order?
A. Your order will be processed automatically as long as you have enough Credits on your account for the eBook that you purchased. For Paypal payment method, no need for adding Credits to your account, your order is also processed automatically.

Q. I've already purchased an eBook. Where do I find it? How do I read it?
A. You can view your purchased eBook on your Website Library. For downloading and reading, you must:
1. Install the app reader to your device.
2. Login your account credentials to the app reader (username and password).
3. Click "Downloadable" to see the available eBooks.
4. Tap the cover photo of the eBook to download it. A progress bar will indicate you're downloading the eBook.
5. Go to Library and start reading.

Q. How many devices can my account accommodate simultaneously?
A. Your account can be used to login up to 4 devices.

Q. Can I delete the eBooks in my app reader library? Can I restore the deleted eBooks?
A. Yes, you can delete the eBooks in your app library by tapping the specific eBook (long pressed) then click "Remove." In case you want to restore the eBook just go to "Downloadable" in your app reader for re-downloading (internet connection needed).

Q. Is it possible to request all the copies of the eBooks that I purchased from your old Website?
A. Yes, send your request to ebookstore@phr.com.ph. Please note that adding eBooks to your account will takes time (include your username and registered email address when making a request).

Q. Do I need to be online to read the eBooks in my app library?
A. No. You can always read the eBook as long as you have completely downloaded it to your app library.

Q. I am looking for specific a title of a Precious Hearts Romances novels, and the payment methods from your website are not available in my area. Can I make a request to add either of them on your Website?
A. Yes, please. We would like to hear from you.

Q. There are problems with eBooks that I downloaded or the Payment Gateway is not working, how can I contact you?
A. Please send us details of the problems to ebookstore@phr.com.ph or use the "Contact Us" tools located at the bottom of the page.